patronisers...

...hypocrites, backstabbers, and so many others i've met ever since i started doing this business... wonder why? am i being too judgemental? well, whatever, i don't really care, so long as you don't tread in my path... and pleasseee don't patronise me... gawd. just go ahead and stab me upfront ok. i like to see my killer's ugly face before something happens to me yah?

i've been hiding in a mountain hole, trying to get new tanktops and tee designs ready, trying to re-stock brooches and huggables, trying to get wholesale orders done

typing this shit now takes me only a furious 10 mins. but replying emails take me... what. few hours??
so don't think that just because i have the time to put in this entry, means i'm being some jerk.
because for urgent customer emails, i do have a customer representative friend, who replies all your emails, in case you didn't know.

which brings me to this.

this poor friend of mine, her computer keyboard almost lost its life earlier this week. she complained to me over the phone for an entire hour (and she wasn't even finished with all the atrocities yet), almost breaking down in tears.

why?

because some people or lousy customers out there... are plain rude. arrogant. obnoxious. bitches and pricks.

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(case 1 of 5)
some incredulous person demanded for a particular item to be made available immediately this week because if not, she would hate us all for providing her with such poor customer service. my friend very nicely and politely replied that "we're very apologetic about this situation, but we hope you can understand that we are unable to reproduce that design in such a short notice, especially since we are but a small entity and also because it involves silkscreen, which we do in..... " blah blah blah

"I have not encountered such an unprofessional service before, and will take my business somewhere else."

??????????

(case 2 of 5)
you have to enter your credit card numbers one by one in order to make actual payment for an order. that shouldn't take soooo fast that you didn't even know that you were entering the numbers. yes? and right after you make payment, you want to cancel your order? ok, fine. for whatever menopausal reasons you changed your mind so fast, that's fine. our policy clearly states in our info pages that we do not do any kind of refunds unless it is a fault of ours. so, you didn't know and didn't read it. that's fine too. so we politely ask for a reason, you know, for curiosity's sake. because our policy is not written for show only. it's written to be used and implemented! because hey, your sweetness and apologetic behavior would most probably be rewarded with... an actual refund! yes! but no! you asked very curtly if you were "stuck with it", with no reason provided or whatsoever.

no, you are not stuck with it. you were never stuck with it to begin with. you are but 1 customer who is undeserving of friendly service. your peanut-ty tiny order has been refunded. there.
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i'm not even going to do onto case 3, 4, 5.... because they just stink... real bad... i hope you don't quit on me k! i need your help in replying customer emails, for awhile more at least...

by the way people, if you want good customer service, be good customers too. it all comes in a big round cycle.
goodness begets goodness. learnt that sometime during your childhood school years??